⚠️ This is a detailed draft tailored to SiteFlow's actual features, not a substitute for legal advice. Replace bracketed placeholders and have it reviewed by a lawyer licensed in your jurisdiction before onboarding real customers or enabling payments.
Effective date: [insert date] • Operator: [Your Company Name] ("we", "us")
These Terms of Service ("Terms") govern access to and use of SiteFlow (the "Service"), a construction site management application. By creating an account, accepting an invite code, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company or crew, you represent that you have authority to bind that organization.
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to create an Account. You are responsible for maintaining the confidentiality of your Account credentials and any Invite Codes you generate or receive, and for all activity that occurs under your Account. Notify us promptly of any unauthorized use.
A Project's site code is visible only to its GM and must never be shared. GMs are responsible for controlling who they send Customer invite codes and trade Report Links to, and for revoking or regenerating them promptly if one is lost, leaked, or a recipient should no longer have access. A Report Link requires no Account or password — anyone with the link can submit a progress report for that trade, so GMs are responsible for sharing it only with the intended Crew Lead. We are not responsible for access obtained by a third party through a code or link you failed to keep confidential or failed to revoke. If a GM enables a public link for a Project, anyone with that link can view that Project's milestone dashboard without an Account — enabling this is the GM's decision and responsibility.
Each Role sees and can act on a different subset of Project data, as described in the Service's documentation and interface. GMs are responsible for the accuracy of each trade's checklist and for decisions about who is invited into a Project or sent a Report Link. Anyone submitting a progress report through a Report Link is responsible for the accuracy of that report, including any dates, percentages, and comments entered. We do not independently verify the accuracy of any Content and are not responsible for on-site decisions made in reliance on it.
You retain ownership of Content you submit. By submitting Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display that Content solely as necessary to operate, maintain, and support the Service. You represent that you have the necessary rights to any Content you submit and that it does not infringe any third party's rights or violate any law.
You agree not to:
The Service relies on third-party providers, including Stripe (payment processing), and may send email through a third-party provider. Your use of payment features is also subject to Stripe's terms. We are not responsible for the acts, omissions, or downtime of third-party providers, though we will make reasonable efforts to select and maintain reliable ones.
Paid plans, where enabled, are billed in advance on a recurring (e.g. monthly) basis through Stripe. By subscribing, you authorize recurring charges to your chosen payment method until you cancel. Subscriptions renew automatically unless canceled before the next billing date through the billing portal. Fees are non-refundable except where required by law or expressly stated at time of purchase. We may change pricing with advance notice; continued use after a price change takes effect constitutes acceptance of the new price.
Some functionality may be made available or unavailable via configuration during development and testing and is provided without guarantee of continued availability. We aim for high availability but do not guarantee the Service will be uninterrupted, timely, secure, or error-free.
The Service, including its software, design, and branding, is owned by us or our licensors and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or branding. If you provide feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT TRADE, CHECKLIST, REPORT, OR MILESTONE DATA IS ACCURATE OR COMPLETE — IT REFLECTS ONLY WHAT USERS HAVE ENTERED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE OR RELIANCE ON ANY CONTENT IN IT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR [$100], WHICHEVER IS GREATER.
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your violation of these Terms, misuse of the Service, or Content you submit.
You may stop using the Service at any time. We may suspend or terminate access to the Service or a specific Account for violation of these Terms, non-payment, or to protect other users. Upon termination, your right to use the Service ends immediately; provisions that by their nature should survive (e.g. Sections 5, 11–13) will survive.
We may update these Terms from time to time. We will update the effective date above and, for material changes, provide reasonable notice (e.g. in-app or by email). Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of [Your Governing State/Country], without regard to conflict-of-law principles. [Insert your preferred dispute resolution process — e.g. binding arbitration, small claims carve-out, venue.]
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Questions about these Terms? Contact us at [support email].